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Knowledge Management
Knowledge Management comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge for reuse, awareness and learning. It has been an established discipline since 1995 with a body of university courses and both professional and academic journals dedicated to it. Most large companies have resources dedicated to Knowledge Management, often as a part of Information and Communication Technologies (ICT) or Human Resource Management departments, and sometimes reporting directly to the head of the organisation. As effectively managing information is a must in any organisation, Knowledge Management is a multi-billion dollar world wide market.
Knowledge Management programs are typically tied to organisational objectives and are intended to achieve specific outcomes, such as shared intelligence, improved performance, competitive advantage, or higher levels of innovation. Knowledge Management programs attempt to manage the process of creation (or identification), accumulation and application of knowledge across an organisation.
Course objectives:
The course is designed to provide participants with both a theoretical and practical understanding of the key concepts of Information and Knowledge Management, and provide them with the skills to apply and facilitate effective Knowledge Management processes. Some of the areas that will be covered in the workshop include:
- Introduction to Knowledge Management
- Information and the Knowledge Economy
- Knowledge Management as a Process
- Knowledge Management Frameworks and Standards
- Developing a Knowledge Management Strategy
- Knowledge Management Strategies and Leadership
- Knowledge Management Systems and Content Development
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Who should attend?
Information and content managers in private and public organization, non-governmental organizations and academic institutions. Human resource managers responsible for intellectual capital
By the end of the course participants will be able to:
- Develop a Knowledge Management Strategy for their organization
- Understand the dynamics of the Knowledge Economy
- Understand Information and Knowledge Management principles and demonstrate their application to coordinate knowledge transfer
- Draft innovative decision making processes and strategies that cultivate knowledge creation competency in the participating organizations
- Understand the management of knowledge and innovation in a changing world of work
- Implement knowledge management strategy
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